Delivery & Returns

Delivery

We currently ship within the United Kingdom on a tracked, insured service.

• Tracked UK delivery: £4.95, or free on orders over £75.
• Orders are dispatched within 1–3 working days. You'll receive tracking by email when your parcel is on its way.
• Made-to-order pieces may take a little longer; we'll always tell you if so.

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason. We extend this to 30 days as a goodwill gesture.

To cancel, email hello@minza.co.uk with your order number before the period ends. You can use the model cancellation wording if you wish, but you don't have to.

Returning an item

• Return pieces unworn and in their original packaging, with any protective materials, within 14 days of telling us you're cancelling.
• You are responsible for the cost of return postage. We recommend a tracked, insured service, as items remain your responsibility until they reach us.
• We'll refund you within 14 days of receiving the goods back (or of receiving proof you've sent them, whichever is sooner), to your original payment method, including standard outbound delivery.
• We may reduce your refund to reflect any loss in value if items have been handled more than necessary to check them.

Exceptions

Made-to-order, personalised and engraved pieces, and pierced earrings for hygiene reasons, are exempt from the right to cancel unless they arrive faulty.

Faulty items

Your legal rights under the Consumer Rights Act 2015 are unaffected by this policy. If a piece is faulty, not as described or not fit for purpose, you're entitled to a repair, replacement or refund — email us and we'll put it right.